Refunds & Cancellations

Scope

This policy applies to paid desk sessions with APIs Integrations: Concentration Desk Review, Liquidity Notes Session, Exit-Threshold Planning, and follow-up desk hours. It does not cover third-party brokerage fees or products we do not sell.

Deposit

A 30% deposit reserves your desk date. The deposit is credited toward the session fee. The remaining balance is due on the sitting day.

Cancellation by you

• More than 5 business days before the sitting: full refund of the deposit, or free reschedule to a new open slot within three months.
• 2 to 5 business days before: 50% of the deposit is retained; the remainder is refunded. Rescheduling may be offered at our discretion.
• Fewer than 2 business days, or failure to attend (no-show): deposit is non-refundable. A new booking requires a new deposit.

Rescheduling

One complimentary reschedule is allowed when requested at least 5 business days in advance, subject to desk availability. Further reschedules may be treated as cancellations under the timelines above.

Cancellation by us

If we must cancel (illness, premises closure, or similar), you may choose a full deposit refund or a priority reschedule. We are not responsible for your travel costs to Sheung Wan.

Partial sittings & work already started

If you end a sitting early after it has begun, fees for the booked length remain payable; we will still provide notes covering work completed. If we cannot complete an agreed agenda for reasons on our side, we will offer a free follow-up segment or a partial fee credit proportional to unfinished time.

Materials & preparation

Time spent preparing from documents you sent is included in the session fee. We do not refund separately for preparation if you cancel inside the non-refundable windows above. We do not sell physical merchandise; unused worksheets left at the desk are destroyed.

Refund method & timing

Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add a few days. For cash deposits (rare), refunds are arranged by bank transfer to an account you nominate in writing.

How to request a refund

Email contact@apisintegrations.digital with your name, sitting date, and reason. Phone +852 2542 2288 for urgent same-week changes; written confirmation still required.

Exceptions

Force majeure events (severe weather warnings that close the building, for example) are handled as cancellations by us — full deposit credit or refund. Sessions already completed are not refundable merely because market prices moved afterward; the service is the review sitting, not a market outcome.